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GDPR Compliance

Last Updated: November 12, 2024

Our Commitment to GDPR

valcerunocore is committed to protecting the privacy and security of personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Consent: When you provide explicit consent for specific processing activities
  • Contract Performance: When processing is necessary to fulfill our service agreements
  • Legitimate Interests: When processing serves our legitimate business interests while respecting your rights
  • Legal Obligations: When required to comply with applicable laws and regulations

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data we hold. We will provide this information in a structured, commonly used, and machine-readable format.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data under certain circumstances, including when:

  • The data is no longer necessary for its original purpose
  • You withdraw consent and no other legal basis exists
  • You object to processing and no overriding legitimate grounds exist
  • The data was unlawfully processed

Right to Restriction of Processing

You have the right to request that we restrict processing of your personal data in certain situations, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another controller where technically feasible.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, though this may be extended by two additional months for complex requests.

Data Protection Officer

For questions regarding data protection or to exercise your rights, you may contact our designated privacy contact:

Email: [email protected]
Address: 1247 Wellington Street West, Suite 302, Ottawa, ON K1Y 2Z8, Canada

Data Transfers

When we transfer personal data outside the European Economic Area or Canada, we ensure appropriate safeguards are in place through:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Other legally approved mechanisms

Data Breach Notification

In the event of a data breach likely to result in a risk to your rights and freedoms, we will notify you and relevant supervisory authorities within 72 hours of becoming aware of the breach, as required by GDPR.

Complaints

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with:

  • Your local data protection authority in the EU
  • The Office of the Privacy Commissioner of Canada
  • Your provincial privacy commissioner in Canada

Data Retention Periods

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy. Specific retention periods include:

  • Inquiry and communication records: 3 years from last contact
  • Client engagement data: 7 years following service completion
  • Marketing consent records: Until consent is withdrawn
  • Website analytics: 26 months

Children's Data

We do not knowingly process personal data of individuals under 16 years of age. If we become aware of such processing, we will delete the data promptly.

Updates to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.

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